Legal notice

Effective Date: 2026-03-19

This Legal Notice provides a consolidated summary of the legal, operational, and compliance disclosures that govern your use of primeaxiswellness.com and any purchases made through it. Please read this page carefully alongside our full policies linked below.

1. Business Identity

This website is owned and operated by:

2. Order Processing and Shipping Disclosure

All orders are subject to the following processing and delivery terms:

  • Order cutoff time: 2:00 PM CST, Monday through Friday (excluding federal holidays). Orders placed after this time or on weekends/holidays begin processing the next business day.
  • Processing time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Estimated total delivery time: 3 to 9 business days
  • Shipping cost: Free standard shipping on all U.S. orders
  • Carriers: Orders may be shipped via USPS, UPS, FedEx, or other comparable national or regional carriers, selected at our discretion based on package size, destination, and fulfillment requirements.
  • Fulfillment: Some orders are fulfilled and shipped directly by third-party suppliers or manufacturers on our behalf. Packaging and carrier selection may vary by order.

Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or circumstances outside our control.

3. Return and Refund Summary

The following key terms apply to all returns and refunds. Full details are available in our Return and Refund Policy.

  • Return window: 30 days from the date of delivery
  • Return condition: Items must be unused, unassembled, in original packaging, and in resalable condition. Items showing signs of use, installation, or damage caused by the customer are not eligible for return.
  • Damage reporting window: Damage or defects must be reported within 7 days of delivery with photos and order number
  • Missing or incorrect items: Must be reported within 7 days of delivery
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective, damaged in transit, or incorrect
  • Restocking fee: A 25% restocking fee applies to all approved non-defective returns
  • Refund timeline: Approved refunds are issued within 7 business days to the original payment method
  • Non-returnable items: Final sale items, customized or special-order products, and items returned outside the 30-day window are not eligible
  • Governing law for returns: State of Texas

4. Payment and Charge Timing

The following disclosures apply to all payment transactions on this website:

  • Currency: All prices are displayed and charged in U.S. dollars (USD)
  • Charge timing: Your payment method is charged at the time your order is placed and submitted through checkout. Submission of an order constitutes authorization to charge the full order amount, including applicable taxes.
  • Taxes: Applicable sales tax may be added at checkout where required by law. The final total is displayed before you complete your purchase.
  • Payment security: Payments are processed by secure, PCI-compliant third-party payment providers. We do not store full payment card details on our own servers. All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • Chargebacks and disputes: If a payment is reversed, disputed, or charged back, we reserve the right to cancel the associated order and take reasonable steps to recover amounts owed.

5. Health and Wellness Disclaimer

Products sold through Prime Axis Wellness — including infrared saunas, cold plunge tubs, massage chairs, red light therapy panels, and related wellness accessories — are intended for general wellness, lifestyle, relaxation, and recovery purposes only.

Nothing on this website constitutes medical advice, diagnosis, treatment, or a substitute for advice from a licensed healthcare professional. Consult a qualified physician before using any wellness or health-related product, especially if you are pregnant, nursing, have a medical condition, or take prescription medication.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). Individual results may vary.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions, videos, and software — is owned by or licensed to Prime Axis Wellness (operated by BARTEX ENTERPRISE HOLDINGS LLC) and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by applicable law, BARTEX ENTERPRISE HOLDINGS LLC and its owners, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or any products purchased through it.

Our total liability for any claim shall not exceed the amount you paid for the product or service giving rise to the claim. Nothing in this notice excludes liability that cannot be excluded under applicable law.

8. Data Collection and Privacy

We collect personal information necessary to process orders, provide customer support, and improve our services. This may include your name, email address, shipping address, phone number, and payment details (processed securely by third-party providers).

We do not sell your personal information to third parties. Information may be shared with fulfillment partners, shipping carriers, and payment processors solely for the purpose of completing your order.

All data transmissions on this website are protected using SSL (Secure Socket Layer) encryption.

Full details are available in our Privacy Policy.

9. Your Privacy Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to correction: Request correction of inaccurate or incomplete data
  • Right to deletion: Request deletion of your personal data, subject to legal obligations
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request your data in a portable format
  • Right to opt out of sale: We do not sell personal data. California residents may still submit a Do Not Sell request under the CCPA.
  • Right to non-discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us at support@primeaxiswellness.com. We will respond within 30 days of receiving a verifiable request.

10. Governing Law and Dispute Resolution

These disclosures and all transactions made through this website are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall first be submitted to informal resolution by contacting us at support@primeaxiswellness.com. If unresolved, disputes shall be handled exclusively in the state or federal courts located in Texas. Claims must be brought on an individual basis only.

11. Changes to This Notice

We may update this Legal Notice from time to time to reflect changes in our operations, legal requirements, or policies. Updates take effect immediately upon posting with a revised effective date. Continued use of the website constitutes acceptance of the updated notice.

12. Related Policies

This Legal Notice should be read alongside our full policies:

13. Contact Us

For any legal inquiries, privacy requests, or compliance concerns, please contact:

  • Legal Entity: BARTEX ENTERPRISE HOLDINGS LLC
  • Store Name: Prime Axis Wellness
  • Address: 28311 Bolinas Court, Spring TX 77386, United States
  • Email: support@primeaxiswellness.com
  • Phone: 773-680-3623
  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM CST