Terms of Service

Effective Date: 2026-03-19

1. Introduction

Welcome to Prime Axis Wellness ("Prime Axis Wellness," "Company," "we," "our," or "us"), owned and operated by BARTEX ENTERPRISE HOLDINGS LLC. These Terms of Service ("Terms") govern your access to and use of our website located at primeaxiswellness.com and any related services, content, tools, communications, purchases, and features made available through the website (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our related policies, including our Privacy Policy and Return and Refund Policy. If you do not agree to these Terms, please do not use our Services.

2. Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years old or the age of majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • If you are using the Services on behalf of a company, entity, or organization, you have authority to bind that entity to these Terms.

3. Use of the Website

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services in any way that could damage, disable, overburden, impair, or interfere with our website, systems, security, or other users.

4. Account Registration and Security

4.1 Account Information

Some features of the Services may require you to provide account or checkout information. You agree that all information you provide is accurate, current, and complete, and that you will promptly update such information if it changes.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

5. Product Information and Website Content

We make reasonable efforts to ensure that product descriptions, pricing, images, specifications, availability, and other content on our website are accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free at all times.

Product images and descriptions are provided for general informational and illustrative purposes only. Actual products, finishes, packaging, colors, dimensions, or details may vary slightly depending on supplier updates, manufacturing changes, display settings, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice, including after an order has been submitted.

6. Health and Wellness Disclaimer

The products and information available through our website — including infrared saunas, cold plunge tubs, massage chairs, red light therapy panels, and related wellness accessories — are intended for general wellness, lifestyle, relaxation, and recovery purposes only, unless expressly stated otherwise.

Nothing on this website constitutes medical advice, diagnosis, treatment, or a substitute for advice from a licensed healthcare professional. You should consult with a qualified physician or healthcare provider before using any wellness, recovery, fitness, or health-related product, especially if you are pregnant, nursing, have a pre-existing medical condition, take prescription medication, or have any health concerns.

Unless specifically stated otherwise on the product page, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). Individual experiences and results may vary.

By purchasing and using our products, you acknowledge that you have read this disclaimer, understand the intended use of the products, and assume full responsibility for your use of them.

7. Orders and Acceptance

7.1 Order Placement

When you place an order through our website, you are making an offer to purchase the selected product(s) subject to these Terms. Submission of an order does not guarantee acceptance of the order.

7.2 Order Cutoff Time

Orders placed before 2:00 PM CST on a business day (Monday through Friday, excluding federal holidays) will begin processing that same day. Orders placed after 2:00 PM CST or on weekends and holidays will begin processing the next business day.

7.3 Order Acceptance

We reserve the right, in our sole discretion, to accept, reject, limit, or cancel any order for any lawful reason, including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraud, abuse, or unauthorized activity
  • Payment issues
  • Order quantity restrictions
  • Shipping limitations or address verification issues

7.4 Order Confirmation

An order confirmation email acknowledges receipt of your order request but does not constitute final acceptance. Your order is considered accepted once it has been processed and prepared for fulfillment.

8. Pricing, Payments, and Billing

8.1 Pricing

All prices displayed on the website are shown in U.S. dollars unless otherwise stated. Prices, discounts, offers, and product availability are subject to change without notice.

8.2 Taxes

Applicable sales tax may be added to your order where required by law. The final amount charged will be displayed at checkout before you complete your purchase.

8.3 Payment

You agree to provide valid and current payment, billing, and contact information. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided.

Payments are processed by secure third-party payment providers. We do not store full payment card details on our own servers.

8.4 Billing Issues

If your payment cannot be processed or is later reversed, declined, disputed, or charged back, we reserve the right to cancel your order, suspend related services, recover amounts owed, and take other reasonable steps to protect our business.

9. Shipping and Delivery

We currently ship within the United States. We offer free standard shipping on all orders.

  • Shipping cost: Free on all orders
  • Order cutoff time: 2:00 PM CST (Monday–Friday, excluding federal holidays)
  • Estimated delivery timeframe: 3 to 9 business days after processing

Many of our products are fulfilled and shipped directly by third-party suppliers or manufacturers on our behalf. As a result, tracking details, packaging, and carrier selection may vary by order. Delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to carrier issues, weather, holidays, supplier processing times, inventory constraints, incorrect shipping information, or events outside our reasonable control.

Title and risk of loss for purchased goods generally pass to you upon delivery of the product to the shipping carrier, to the extent permitted by applicable law.

10. Returns, Refunds, and Exchanges

Your purchase is subject to our Return and Refund Policy, which explains eligibility requirements, reporting timelines, return procedures, fees, and refund conditions. Key terms include:

  • Return window: 30 days from delivery
  • Damage reporting window: Must be reported within 7 days of delivery
  • Return shipping: Customer is responsible unless the item is defective, damaged, or incorrect
  • Restocking fee: 25% of the product price for approved non-defective returns
  • Refund timeline: Issued within 7 business days of approval to the original payment method

By placing an order, you agree that returns, refunds, replacements, exchanges, and cancellations will be handled in accordance with that policy.

11. Promotions, Discounts, and Offers

From time to time, we may offer promotional codes, discounts, limited-time offers, or special pricing. Such promotions may be subject to separate terms, expiration dates, exclusions, and limitations. Promotions have no cash value unless expressly stated otherwise and may not be combined unless permitted by us.

We reserve the right to modify, suspend, or cancel promotions at any time, including where misuse, abuse, fraud, or technical error is suspected.

12. Intellectual Property

All website content, including but not limited to text, graphics, logos, icons, images, videos, layouts, trademarks, service marks, product descriptions, and software, is owned by or licensed to Prime Axis Wellness (operated by BARTEX ENTERPRISE HOLDINGS LLC) and is protected by applicable intellectual property and unfair competition laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the website for personal, non-commercial use only. You may not reproduce, republish, transmit, distribute, modify, display, sell, create derivative works from, or exploit any content from the website without our prior written permission.

13. User Submissions and Feedback

If you submit reviews, testimonials, suggestions, ideas, comments, feedback, or other materials to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to use, reproduce, adapt, publish, translate, distribute, and display such materials in connection with our business, subject to applicable law.

You agree that any content you submit will not be unlawful, false, misleading, defamatory, infringing, abusive, obscene, or otherwise inappropriate, and will not violate the rights of any third party.

14. Prohibited Conduct

You agree not to:

  • Use the website for any unlawful, fraudulent, or abusive purpose
  • Interfere with website security, performance, or functionality
  • Attempt to gain unauthorized access to systems, servers, accounts, or data
  • Use bots, scrapers, spiders, or automated tools to access or copy website content without authorization
  • Upload or transmit viruses, malicious code, or harmful materials
  • Impersonate another person or misrepresent your identity
  • Submit false information, fraudulent orders, or misleading payment details
  • Use the website in a way that violates applicable laws or regulations

15. Third-Party Services and Links

Our website may contain links to third-party websites, services, tools, or integrations that are not owned or controlled by us. We are not responsible for the content, availability, accuracy, privacy practices, or terms of those third parties. Your use of third-party services is at your own risk and may be subject to separate policies and agreements.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the website and all services, products, content, and materials made available through it are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We disclaim, to the fullest extent permitted by law, all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, and uninterrupted or error-free operation.

We do not warrant that the website will always be available, secure, error-free, or free from viruses or other harmful components.

17. Limitation of Liability

To the fullest extent permitted by law, Prime Axis Wellness (operated by BARTEX ENTERPRISE HOLDINGS LLC) and its owners, officers, employees, contractors, service providers, affiliates, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to your use of, or inability to use, the Services, products, or website.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to your use of the Services or purchase of products shall not exceed the amount you paid to us for the product or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Prime Axis Wellness (operated by BARTEX ENTERPRISE HOLDINGS LLC) and its affiliates, owners, employees, contractors, service providers, and agents from and against any claims, actions, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of any law or regulation
  • Your infringement of any rights of another person or entity

19. Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, engaged in fraud or abuse, created risk for our business or other users, or if required by law.

20. Governing Law

These Terms and any dispute arising out of or relating to them or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

21. Dispute Resolution

If a dispute arises, you agree to first contact us at support@primeaxiswellness.com and attempt to resolve the matter informally in good faith.

If the dispute cannot be resolved informally, then to the fullest extent permitted by law, the dispute shall be resolved exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction and venue of those courts.

Where applicable law permits, you agree to bring claims only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Nothing in this section prevents either party from seeking relief in small claims court for qualifying matters or injunctive relief for misuse of intellectual property or other rights.

22. Electronic Communications

By using our website, submitting forms, placing an order, or communicating with us electronically, you consent to receive communications from us electronically, including by email, and agree that such communications satisfy any legal requirement that communications be in writing.

23. Changes to These Terms

We may update or revise these Terms from time to time. Any changes will become effective upon posting on this page, unless otherwise stated. Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms.

24. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.

25. Entire Agreement

These Terms, together with any policies or notices referenced on our website, constitute the entire agreement between you and Prime Axis Wellness (operated by BARTEX ENTERPRISE HOLDINGS LLC) regarding your use of the Services and supersede any prior or contemporaneous communications, understandings, or agreements relating to the same subject matter.

By purchasing from Prime Axis Wellness, you agree to these Terms of Service and all related policies.

26. Related Policies

These Terms should be read alongside our other policies:

27. Contact Information

If you have any questions about these Terms, please contact us:

  • Legal Entity: BARTEX ENTERPRISE HOLDINGS LLC
  • Store Name: Prime Axis Wellness
  • Address: 28311 Bolinas Court, Spring TX 77386, United States
  • Email: support@primeaxiswellness.com
  • Phone: 773-680-3623
  • Working Hours: Monday to Friday, 9 AM to 5 PM CST