Shipping Policy

Effective Date: 2026-03-19

1. Introduction

At Prime Axis Wellness, owned and operated by BARTEX ENTERPRISE HOLDINGS LLC, we aim to provide a clear and consistent shipping experience for every customer. This Shipping Policy explains how orders placed through primeaxiswellness.com are processed, shipped, and delivered within the United States.

Shipping Summary

  • Shipping service: Standard Shipping
  • Shipping cost: Free on all orders
  • Order cutoff time: 2:00 PM CST (Monday–Friday, excluding federal holidays)
  • Processing time: 1 to 2 business days
  • Transit time: 2 to 7 business days
  • Estimated total delivery time: 3 to 9 business days
  • Destination: United States only
  • Coverage: Applies to all products unless otherwise stated on the product page

2. Shipping Destinations

We currently ship to addresses located within the United States only.

  • Orders are shipped to valid residential and commercial street addresses within the United States
  • We may not be able to ship to certain remote locations, restricted addresses, or P.O. boxes depending on carrier limitations
  • We do not currently offer international shipping

3. Shipping Costs

We offer free standard shipping on all orders shipped within the United States. There are no separate shipping charges added at checkout for standard shipping. Applicable taxes may still apply where required by law.

  • Standard Shipping: Free on all orders

4. Order Processing and Cutoff Time

Orders are processed on business days — Monday through Friday, excluding federal holidays.

  • Orders placed before 2:00 PM CST on a business day will begin processing that same day
  • Orders placed after 2:00 PM CST, on weekends, or on federal holidays will begin processing the next business day
  • Processing typically takes 1 to 2 business days before handoff to the carrier

After processing, orders generally arrive within 2 to 7 business days, depending on destination, carrier availability, and product type. Total estimated delivery time is 3 to 9 business days.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to weather, carrier issues, high shipping volume, supply chain disruptions, inaccurate shipping information, or other circumstances outside our reasonable control.

5. Third-Party Fulfillment

Many of our products are fulfilled and shipped directly by third-party suppliers or manufacturers on our behalf. As a result:

  • Tracking details, packaging, and carrier selection may vary by order
  • Some orders may ship from multiple locations depending on the supplier
  • Packaging may not always display the Prime Axis Wellness brand name

Regardless of fulfillment source, our shipping standards and customer service commitments apply to every order.

6. Shipping Methods and Carriers

We use reputable national and regional carriers to deliver orders, which may include USPS, UPS, FedEx, or other comparable shipping providers depending on package size, destination, and fulfillment requirements. We reserve the right to select the most appropriate carrier for each order.

7. Order Tracking

Once your order has shipped, we will send a shipment confirmation email that may include tracking information, where available. Tracking updates are provided by the shipping carrier and may take time to appear after the label is created.

If you do not receive a tracking email within a reasonable time after placing your order, please contact us at support@primeaxiswellness.com or call 773-680-3623.

8. Split Shipments and Partial Fulfillment

Some orders may ship in multiple packages depending on product availability, supplier location, packaging requirements, or carrier limitations. If this occurs, you may receive separate tracking updates and deliveries for different items in the same order.

9. Delivery Issues

9.1 Delayed Shipments

If your order has not arrived within the expected 3 to 9 business day window, please contact us so we can review the shipment status and assist where possible.

9.2 Lost Packages

If tracking indicates that your package may be lost in transit, please contact us promptly. We may open a carrier trace or investigation before issuing a replacement or refund, where appropriate.

9.3 Marked Delivered but Not Received

If a package is marked as delivered but you cannot locate it, please:

  • Verify that the shipping address entered at checkout was correct
  • Check around your property and delivery access points
  • Ask household members, neighbors, front desk staff, or building management
  • Contact the carrier directly for additional delivery details if available
  • Contact us if you still need assistance

9.4 Damaged Packages or Items

If your order arrives damaged, defective, or with visible shipping damage, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the outer packaging
  • Photos of the damaged item
  • A short description of the issue

We will review the information and, where applicable, arrange a replacement, return, or refund in accordance with our Return and Refund Policy.

10. Missing or Incorrect Items

If your order arrives with missing items or you receive the wrong product, please contact us within 7 days of delivery. Include your order number and a description of the issue so we can investigate and resolve it as quickly as possible.

11. Address Accuracy

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If an order is returned to us because of an address issue or failed delivery attempt, we may require additional payment before reshipping the order, unless the issue was caused by our error.

12. Order Changes and Cancellations

We may be able to update or cancel an order before it has been processed for shipment. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

If you need to request a change or cancellation, please contact us as soon as possible at support@primeaxiswellness.com or call 773-680-3623.

13. Returns and Refunds

For information about return eligibility, damaged items, exchanges, restocking fees, and refunds, please review our full Return and Refund Policy.

14. Related Policies

This Shipping Policy should be read alongside our other policies:

15. Contact Information

If you have any questions about shipping, delivery, or your order status, please contact us:

  • Legal Entity: BARTEX ENTERPRISE HOLDINGS LLC
  • Store Name: Prime Axis Wellness
  • Email: support@primeaxiswellness.com
  • Phone: 773-680-3623
  • Address: Prime Axis Wellness (operated by BARTEX ENTERPRISE HOLDINGS LLC), 28311 Bolinas Court, Spring TX 77386, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM CST

16. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, fulfillment practices, or legal requirements. Any updates will take effect immediately upon posting on this page with a revised effective date.

Thank you for shopping with Prime Axis Wellness.